Zendesk Feedback ^Pro

💬 A complete article feedback add-on for your Zendesk help center

⚡ Improve content by empowering users

Ever wanted to know why
your visitors downvote an article?

Unfortunately the default article voting feature of Zendesk does not allow you to gather feedback from visitors. 👎 is all you get, and there's no way to know why your users downvoted.Worry not: Zendesk Feedback ^Pro gives you relevant feedback from your users alongside a downvote. A ticket will be created in Zendesk Support immediately after form submission. The ticket description will contain the user’s comment, the article URL, and the downvote reason.

Requesting feedback for article downvotes made easy

Users can also leave their email in case they’d like to receive a response. If they don’t input their email, the ticket requester will be one of your agents.
Don't need the options, and want to focus only on the text field? No problem!
The form can be customized to fit your needs:

∞ Close the loop

With Zendesk Feedback ^Pro you can create Guide-specific views, enabling your content team to manage article feedback tickets with ease.Additionally, if a visitor happens to use the feedback form to request assistance, our module allows for easy reassignment to support by your team.

Affordable pricing:

$250

Same day installation to your Help Center theme.
We’ll make sure that it respects your brand colors and font.
Together with your team, we’ll test it to ensure everything works as intended.

🙂 Ready to receive feedback from your users?

• GET IN TOUCH

Made in 🇷🇸 in 2023